Shipping & Returns
Made to Order
Each Lumi piece is crafted just for you. Please allow 7 business days for production before your order is shipped. This mindful approach reduces waste and supports thoughtful design.
Shipping
We ship worldwide from North Macedonia.
Domestic (North Macedonia)
- Free shipping on orders over €50
- Estimated delivery: 1–2 business days
Standard International Shipping
- EU: Estimated delivery in 5–10 business days
- Rest of the world: 2–3 weeks (delivery times may vary based on customs)
DHL Express Shipping
- Flat rate: €45
- EU: Delivery in 1–2 business days
- International: Delivery in 2–4 business days
At checkout, you can choose DHL Express for faster delivery.
✦ A DHL tracking number will be sent once your order is shipped.
✦ All international customers are responsible for any applicable customs duties, VAT, or import taxes. These fees are not included in the shipping cost and are determined by your local customs authority.
Returns & Exchanges
Due to the made-to-order nature of our pieces, we do not accept returns. However, we do offer exchanges under the following conditions:
The request is made within 7 days of delivery
The item is unworn, unwashed, and in original condition, with all tags intact
To initiate an exchange, please email us at lumilab.commerce@gmail.com.
Customers are responsible for return shipping costs unless the item is defective.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with a description and photos. We’ll arrange a replacement at no additional cost.