Shipping & Returns

Made to Order

Each Lumi piece is crafted especially for you.

Please allow 7–10 business days for production before dispatch.
This considered approach allows us to reduce waste and create with intention.

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Shipping

We ship worldwide from North Macedonia.

Domestic (North Macedonia)
Complimentary shipping on all orders
Estimated delivery: 1–2 business days

International – DHL Express
Complimentary Carbon-Neutral Worldwide Shipping

EU: 1–2 business days
Rest of the world: 2–4 business days

✦ A DHL tracking number will be provided once your order has been dispatched.
✦ International orders may be subject to customs duties, VAT, or import taxes. These charges are determined by your local customs authority and are the responsibility of the recipient.

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Returns & Exchanges

Every Lumi piece is individually crafted upon order.
To preserve this considered process, returns are not accepted.

If you are unsure about sizing or details, please contact us prior to placing your order. We are always happy to guide you at lumilab.commerce@gmail.com.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include photographs.
We will arrange a replacement at no additional cost.